Homes and Places
At Homes and Places, we are committed to providing high-quality products that enhance your home and lifestyle. Due to the nature of our products, we currently do not accept returns or exchanges once an order has been confirmed and delivered.
1. No Returns or Exchanges
All purchases made through Homes and Places are final. We do not accept returns, refunds, or exchanges for items purchased through our website or any of our sales channels.
This policy is in place because many of our products may include customized, fragile, or limited-availability home items, making them unsuitable for return or resale.
2. Damaged or Incorrect Items
If you receive an item that is:
Damaged during delivery, or
Incorrect compared to what you ordered
please contact us within 48 hours of receiving your order.
When contacting us, kindly provide:
Your order number
Photos of the item received
A brief description of the issue
Our team will review the situation and work with you to provide a suitable resolution, which may include a replacement where applicable.
3. Order Review Before Purchase
We encourage customers to carefully review product descriptions, measurements, specifications, and images before placing an order to ensure the product meets their expectations.
If you need clarification about a product before purchasing, our support team will be happy to assist you.
4. Contact Us
If you experience any issues with your order, please contact us:
Email: support@homesandplaces.com
Response Time: Within 24–48 business hours.